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Shipping / Returns

Shipping

At this time we are only shipping to the United States. Check back in the future for any changes to this policy. 
 

Items that are marked “Free Shipping”  

BuyDry.com offers a fast turnaround time enabled by a broad warehouse footprint and late cut-off times.  

BuyDry.com ships from seven strategically located distribution centers, that allows us to provide 1 – 2 business day shipping to 99% of the U.S. In addition to our own headquarters in Central NJ, we also ship from distribution centers in Cleveland, OH; Albany, New York; Dallas, Texas; Los Angeles, California; Jacksonville, Florida; Chicago, Illinois; and Portland, Oregon, totaling more than 500,000 square feet of inventory space. the distribution centers features fully automated, state-of-the-art technology to reduce errors and provide 99.9% accuracy rates. Orders placed before 1:30 p.m. EST (2:30 p.m. in all other time zones) are shipped the same day.

See the below map for estimated UPS Ground delivery times from our seven warehouse locations. Areas in red are one day shipping, areas in dark gray are two day shipping and areas in light gray are three days away.

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Items not marked “free shipping” are shipped out of our Lakewood, NJ headquarters. Orders placed before 1:30 p.m. EST are typically shipped the same day.

 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.